Privacy Policy
Principles for working with your data
We are PROBATUR GROUP s. r. o., with registered office at ToIsteho 849/5, 811 06 Bratislava - Stare mesto, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert No.: 173011/B, ID No.: 55 786 537, VAT ID No.: 2122093743, VAT ID No.: SK2122093743, e-mail: info@probatur-group.com
We operate an e-shop on the website www.probatur-group.com
We process some personal data in the provision of our services, the sale of goods and for the operation of our website.
The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").
I. Processing of personal data
A. Processing of personal data when using the contact form
If you contact us in with our products and services, we will work with your contact details that you provide to us, mainly through the contact form. These are personal data in the following range: first name, last name, business name, permanent address/residence, e-mail address, telephone number.
For what reason? On the basis of the personal data you provide, we will then contact you in connection with our offering goods and services.
On what legal basis? This is processing based on Article 6(1)(b) GDPR - performance of a contract or performance of measures before concluding a contract at your request.
If you do not provide us with this personal data, we will not be able to communicate with you for the of entering into a contract for the supply of our goods or services.
How long will we process personal data? Unless we establish further cooperation, we will process your personal data for the longest period of time. one year since we last communicated.
B. Processing of personal data in case of purchase
If you make a purchase from us, we will work with the personal data we need from you to ensure that we enter into a contract for the provision of our goods or services. These are mainly billing data: first name, last name, business name, address, e-mail address, bank account, telephone number.
For what reason? We need to process personal data in order to perform our obligations under a contract - to supply goods or services. We will also use your contact details to communicate with you regarding the status of your order, or regarding complaints or questions you may have.
We will further process personal data for the fulfilment of our obligations under generally binding legal regulations (mainly for accounting and tax purposes, or for the processing of complaints, etc.).
On what legal basis do we process personal data? This processing is based Article 6(1)(b) GDPR - performance of a contract and Article 6(1)(c) GDPR -performance of our legal obligation.
If you do not provide us with this personal data, we will not be able to enter into a contract with you for the supply of our goods or services.
How long will we process personal data? During the delivery of the goods, then as necessary from the last delivery of the goods. We will retain your personal data for the longest period of time necessary for the purposes for which we process your personal data, unless a generally applicable law permits or requires us to retain the personal data in question for a longer period of time.
a) Data necessary for the fulfilment of legal obligations in the field of accounting For the duration of the contract and thereafter for ten years following the year in which the contract is terminated/fulfilled (according to Act No. 431/2002 Coll. on Accounting, as ). In the event that legal proceedings are initiated against you as a debtor, we will process your personal data for the necessary period of time during which the legal proceedings in question last.
b) Data needed to assert legal claims For as long as is necessary for the exercise of our Company's rights and claims, at least for the duration of the limitation period under the Civil Code or the Commercial Code, but no longer than 10 years. In the of initiation of legal or administrative proceedings, we will process your personal data for the necessary period of time during which the legal or administrative proceedings in question last.
c) Contact details For as long as is necessary to establish contact with those persons, but for no longer than 5 years from the date of acquisition.
d) Data contained in routine correspondence 5 years from the closure of the file.
II. Who gets to the data?
Your personal data will remain with us. However, we do have some companies or other persons working for us who have access to your personal data they help us to run our e-shop. These are:
• the operator of the Shoptet e-shop platform (Shoptet a.s., with registered office at Dvol'eckeho 628/8, Bfevnov, 169 00, Prague 6, Czech Republic, ID No.: 289 35 675, registered at the Municipal Court in Prague, Section B, Insert 25395)
• companies involved in the dispatch of goods (Pack4you, s.r.o., with registered office at Na P6ntoch 18, 831 06 Bratislava - Ra6a, ID No.: 52 782 743, registered at the Municipal Court Bratislava III, Section: Sro, Insert No.: 142559/B, which uses other companies involved in the dispatch of goods, more details https://pack4you.sk/kurierske- sluzby/ )
• companies involved in payment dispatch (Shoptet Pay)
• e-mailing service provider (websupport) • marketing agency (none)
Your personal data may also be passed on to the following other parties:
• the company involved in the issuance of invoices, is engaged in the processing of the economic agenda for PROBATUR GROUP and it is SPOLEKO EU s. r. o. (registered office: Trendanska 56/B, Bratislava - Ridinov 821 09, ID No.: 45 258 236, registered at the Municipal Court of Bratislava III, Section: Sro, Insert No.: 61228/B).
We only process personal data within the European Union. The data we process via cookies is sent to the USA.
III. What you should know next
We do not have a protection officer in our company.
Our company does not make decisions based on automated processing or Profiling. If you have any questions about your personal data, please contact us at info@probatur-group.com
IV. Use of cookies
Cookies are text files containing small amounts of information that are downloaded to your when you visit our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit.
Cookies perform a variety of tasks, such as enabling you to navigate between websites efficiently, remembering your preferences and generally improving the user experience. They can also ensure that advertisements displayed online are better tailored to you and your interests.
We use the following cookies on the website:
• Strictly necessary cookies: these are necessary for the operation of the website, to allow you to log into secure areas of the site and other basic functionality of the site. This category of cookies cannot be disabled.
• Analytical/statistical cookies: for example, they allow us to recognise and track the number of visitors and track how our visitors use the website. They help us to improve the way the site works, for example by enabling users to easily find what they are looking for. We only run these files with your prior consent.
• Advertising cookies: used to track preferences and allow you to see advertising and other content that best matches your interests and online behaviour. We only run these files with your prior consent.
Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.
used:
Technical name Publisher Purpose and description of cookies Duration bSession probatur- group.com Required for measurement and reporting website performance 1 day CookieConsent Saves the user's file consent status cookie for the current domain 1 year debug probatur- group.com This cookie is used to detect errors on the website - this information is sent to the website support staff in order to optimise the visitor's experience with the web location. hs probatur-group.com Ensures the safety of browsing visitors by preventing the falsification of cross-requests. This cookie is necessary for the security of the website and the visitor. Visit Site ssr-caching probatur- group.com This cookie is required for the function. The is used on the website to optimizing the response time between the visitor and the . The cache is usually stored in the visitor's browser. 1 day svSession. probatur- group.com This cookie is required for the function logging in on the website. 400 days XSRF-TOKEN probatur-group.com Ensures the safety of browsing visitors by preventing the falsification of cross-requests. This cookie is essential for the security of the website and the visitor. Visit Site
Further information about cookies and an up-to-date list of cookies can be found via the individual web browsers, most often under Developer Tools.
Consent can be expressed by means of a check box contained in the so-called cookie bar. You can also subsequently refuse cookies in the settings of your internet browser, or you can set to use only some of them.
For more information on the management of cookies in individual browsers, please see the following References:
• Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet- explorer-delete-manage-cookies
• Google Chrome - https://support.google.conn/chrome/answer/95647?co=GENIE.Platform%3DDesktop& hl=en
• Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
• Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
• Opera - https://help.opera.com/cs/latest/security-and-privacy/
• Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles
V. Your rights in relation to the processing of personal data
The GDPR gives you, among other things, the right to contact us and request information about what personal data we process about you, to request access to this data and have it updated or corrected, or to request a restriction on processing, to request a copy of the personal data we process, to request that we delete your personal data in certain situations, and in certain cases you have the right to data portability. You may object to processing on the basis of legitimate interest.
If you believe that we are not treating your data properly, you have the right to file a complaint with the supervisory authority, which in our jurisdiction is the Office for Personal Protection of the Slovak , Hrani6na 12, 820 07, Bratislava 27, Slovak Republic, or go to court.
This policy is effective from 13.03.2025.