Terms and conditions
GENERAL TERMS AND CONDITIONS
Rights and obligations while shopping at PROBATUR GROUP s. r. o.
These general terms and conditions regulate the rights and obligations of PROBATUR GROUP s. r. o.,
with its registered office at Tolstého 5, 811 06 Bratislava - Mestská čast' Staré Mesto, ID No.: 55 786
537, VAT ID No.: 2122093743, VAT ID No.: SK2122093743, registered in the Commercial Register of
the Municipal Court of Bratislava III, Section: Sro, Insert No.: 173011/B (hereinafter referred to as
"PROBATUR GROUP") and our customers, which arise out of the contractual relationship based on
the concluded purchase contract.
Correspondence address: PROBATUR GROUP s. r. o., with registered office at Tolstého 5, 811 06
Bratislava - Municipal district of the Old Town. Responsible person: Miriama Gomolová, Telephone
contact:
+421 948 218 056 Email: info@probatur-group.com
Based on the needs defined by the General Terms and Conditions, the following basic terms are
specified: the Seller is PROBATUR GROUP, which operates an online shop. Its object is the sale of
goods through an online shop and is located on the website www.probatur-group.com The customer
is the buyer who, on the basis of a sales contract, enters into a contractual relationship with the
seller.
ORDERING OF GOODS AND CONCLUSION OF THE CONTRACT
To order an item, click the mouse on the cart image with the appropriate caption and the title will be
added to your shopping cart. You will then be able to decide whether you want to close the purchase
(fill in the prepared forms) or continue shopping. The order is made by confirming the function
marked "Bindingly order and pay" with the information that the order requires payment for the
goods. Without undue delay after processing your order, we will send you an order confirmation
(order acceptance) to the email address you have provided, which includes the order number, the
name and specification of the goods, the price of the goods, the cost of delivery (postage), any other
costs and charges, if the costs and charges cannot be determined in advance, information on how
they are determined/calculated, the method of payment, information on the binding delivery period
of the goods, information on the place where the goods are to be delivered, information on the
seller, the documents and forms required by the legislation, and any other information. Upon receipt
of the confirmation e-mail of receipt of your order, the purchase contract is concluded.
PRICES
All prices of goods and services published in the online shop are stated as final, including the
corresponding VAT in the amount determined by the applicable Slovak legislation.
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Republic, but does not include the price of delivery of the goods and other costs and charges, in
particular those which cannot be determined in advance.
The final purchase price of the purchased goods, including VAT and other applicable taxes and
charges, will be available for you to view before you confirm your order. The price will also include
the price of shipping and delivery. In the event that the price of carriage or any other charge or item
cannot be accurately determined at the time of ordering, you will be advised of your obligation to
pay such charge and how it will be determined.
ADDITIONAL LEHOTS
The non-binding delivery information is listed separately for each title and indicates how many
working days from the conclusion of the purchase contract we usually dispatch the title (we hand over
the package to the carrier/delivery agent). This usually ranges from 24 hours to 21 working days. The
binding delivery time is displayed in the user interface before the binding order confirmation and is a
maximum of 30 days, unless we have specifically agreed otherwise. We also provide an estimated
delivery time, which corresponds to our previous experience of the actual delivery time for similar
goods, but we cannot guarantee it. If it is stated that we have the goods in stock, this means that we
have at least 1 of the goods in central stock and can dispatch them to you no later than the next
working day after receipt of your order. In the case of an order for more than 1 of the same item,
where we have indicated that it is in stock, we do not guarantee the immediate availability of all
items ordered.
As the seller, we are obliged to fulfil your order and deliver the goods to you within the binding
delivery time specified in the order confirmation. If the ordered goods or part of the goods from the
order cannot be delivered within the time limit stated above, we will inform you of this situation as
soon as possible and notify you of the expected delivery date or propose the delivery of replacement
goods. If we are unable to provide the goods even within the additional period, you have the right to
withdraw from the contract. If we inform you that we will not be able to deliver the goods, you may
withdraw from the contract directly. You may also withdraw directly from the contract before the
expiry of the additional period for performance if timely delivery was particularly important in view
of all the circumstances of the conclusion of the contract or if you informed us of this fact before the
conclusion of the contract. In the case of payment of the purchase price or part thereof, the funds
will be refunded to you no later than 14 days after receipt of the withdrawal from the contract in the
manner in which you made the payment, unless we agree on a different method of refund without
any additional charges being made to you.
Orders are processed continuously every working day.
THE PLACE AND METHOD OF DELIVERY OF THE GOODS
The obligation to deliver the goods is fulfilled when the goods are handed over to the customer or to
the authorized person specified in the order. The goods are handed over when the customer or the
authorised person accepts
all parts of the goods ordered, or if the goods ordered in one order are delivered separately, at the
time of acceptance of the goods which have been delivered last, or if the goods are delivered
consisting of several parts or pieces, at the time of acceptance of the last part or piece, or if the
goods are delivered repeatedly over a period of time, at the time of acceptance of the first goods.
Goods are sent by courier for an additional fee.
We will inform you by email that your order has been forwarded to the carrier. If the goods have not
been delivered to you even 7 days after our email, please contact your delivery post office and us.
Further information about your package and possible reasons for non-delivery will be provided to
you subsequently by email after verification.
The customer is obliged to collect the goods at the agreed place and time in person or arrange for
their collection. The customer shall confirm receipt of the goods in writing in the delivery note. The
customer receives the billing document (invoice), which also serves as a guarantee letter, by email
(unless otherwise agreed).
The obligation to deliver the goods shall also be deemed fulfilled if the customer fails to take delivery
of the goods at the agreed time and place, or refuses to take delivery of the goods or otherwise
contravenes the purpose of the purchase contract.
We are not responsible for late delivery of goods caused by incorrectly entered recipient address.
Title to the goods and the risk of accidental destruction, accidental deterioration and loss of the goods
shall pass to the customer upon delivery of the goods.
Upon receipt of the consignment, the customer is entitled to inspect the consignment to check
whether the packaging of the consignment has been damaged (mechanical damage caused by
transport) and whether the goods are free from defects. In the event of visible damage to the
consignment or the goods, the customer is entitled not to accept the consignment.
METHOD OF PAYMENT
- electronic banking or payment gateway Shoptet Pay
The invoice-tax document, which also serves as a guarantee letter, will be delivered to you by email
(unless otherwise agreed). If the document is missing, please inform us as soon as possible by calling
the number listed in these terms and conditions or by sending us an e-mail.
POSTAGE AND OTHER CHARGES
We add postage to the above prices according to the method and address of delivery.
WARRANTY PERIOD
All goods sold are covered by a statutory warranty period of 24 months, or 12 in the case of second-
hand goods. The warranty period begins on the day following the date of delivery of the goods to the
customer, unless otherwise stated.
PROBATUR GROUP is mainly responsible to the customer for:
- adherence to the price that was valid at the time the order was sent by the customer, if the order
has been accepted
- dispatch of goods without defects (except for used goods)
- delivery of the goods in the quantity and quality according to the order, that the order has been
accepted
- delivery of the goods on time within the binding delivery period
- sending the tax document (invoice) by email, unless the customer has requested otherwise.
PROBATUR GROUP is not responsible for:
- late delivery of goods caused by incorrect address of the recipient
ORDER CANCELLATION
If you wish to cancel your order that has not yet been processed (i.e. the goods have not been
delivered to you) and thus withdraw from the concluded contract, please contact us as soon as
possible atinfo@probatur-group.com and indicate your order number. If your order has already been
paid for, we will refund your money without undue delay, but no later than 14 days, using the same
method you used for your payment, unless we agree on another method of refund without any
additional charges. In the case of card payments (VISA, MasterCard), this period may be extended
due to the bank's refund procedure for card payments. However, the right to refund does not apply
to the following situations:
- the provision of the service, if the provision of the service has been started with the express
consent of the consumer and the consumer has declared that he has been duly informed that by
expressing such consent he loses the right to withdraw from the contract once the service has been
fully provided, and if the service has been fully provided.
We also reserve the right to cancel your order and withdraw from the contract of sale of the goods if
we are unable to deliver the goods to you for objective reasons, for example due to unavailability
(out of stock or withdrawal from the offer) or if, even with every effort, we are unable to deliver the
goods within the agreed time or price, and/or the provision of the goods would cause us
disproportionate inconvenience and disproportionate expense in to the value of the goods ordered,
unless we agree with you on alternative performance. We will inform you immediately by e-mail of
the cancellation of your order. In the event of a refund of the purchase price or part thereof, the
funds will be returned to you without undue delay, but no later than 14 days, to the account from
which you paid or the method by which the payment was made, unless we agree otherwise.
WITHDRAWAL FROM THE CONTRACT
The customer is entitled to withdraw from the contract without giving any reason in accordance with
§ 19 of Act No. 108/2024 Coll. on Consumer Protection in Distance Selling within 14 days of receipt of
the goods. In the event that the goods have been delivered separately within one order, the
withdrawal period shall run from the moment of receipt of the goods that were delivered last. The
customer may also withdraw from contract before the withdrawal period starts. If the customer
withdraws from the contract, this also cancels any ancillary contract relating to it.
In accordance with § 19 (2) of Act No. 108/2024 Coll. the customer may not withdraw from the
contract, the subject of which is:
- the provision of the service, if the provision of the service has been started with the express
consent of the consumer and the consumer has declared that he has been duly informed that by
expressing such consent he loses the right to withdraw from the contract once the service has been
fully provided, and if the service has been fully provided,
- delivery of goods enclosed in protective packaging which are not suitable for return for health or
hygiene reasons and whose protective packaging has been damaged after delivery, e.. goods of a
textile nature
- delivery of sound recordings, visual recordings, audio-visual recordings or computer software sold
in protective packaging, if the customer has unpacked the packaging,
- the supply of periodicals, except for the supply of periodicals under a subscription contract,
- the supply of digital content otherwise than on a tangible medium, where the supply of the digital
content has been initiated with the express consent of the customer and the customer has declared
that he has been duly informed that he loses the right of withdrawal by expressing that consent.
You are obliged to exercise your right of withdrawal in writing in paper form or in the form of a
record on another durable medium (e-mail). The withdrawal period shall be deemed to have been
observed if you have sent the notice of withdrawal no later than on the last day of the period.
With withdrawal from the contract, the purchase contract (or the contract for the provision of
electronic content not delivered on a tangible medium) is cancelled from the beginning. The
customer may also withdraw only in relation to a part of the subject matter of the contract (if the
subject matter of the contract or binding order was the delivery of several titles), in which case the
contract shall be cancelled only in respect of that part.
The customer is obliged to send the goods back to Pack4you, s.r.o., Na Pántoch 18, 831 06 Bratislava,
no later than 14 days from the date of withdrawal from the contract.We recommend sending the
goods as a parcel by registered mail, please do not send the goods to us by cash on delivery. In order
to speed up the process, please enclose a completed withdrawal form in the parcel - attachment no.
2. The deadline for returning the goods is deemed to be met if the goods have been handed over for
shipment no later than on the last day of the deadline. The costs associated with returning the
goods to our premises are to be borne by the customer.
Please deliver the goods to us complete, undamaged, preferably in their original packaging and
unused, otherwise the customer is liable for any reduction in the value of the goods resulting from
handling of the goods which goes beyond that necessary to establish the characteristics and
functionality of the goods.
The purchase price will be refunded to you within 14 days at the latest by the same method you used
for your payment, unless we agree otherwise, in particular by transfer to the bank specified by you.
However, we are not obliged to refund the purchase price until the goods have been delivered to us.
In the event of an unjustified withdrawal from the contract, the goods will be returned to you at your
expense.
CLAIMING GOODS
The warranty period for goods purchased in the PROBATUR GROUP online store is 24 months from
the delivery of the goods, in the case of used goods 12 months.
The warranty period begins on the date of receipt of the goods by the customer.
Warranty service is provided by the operator of the online store. Complaints as a claim for defects in
goods must be notified within 2 months of their discovery. However, we recommend that you notify
incompleteness of the shipment or damage to the goods within 48 hours of receipt of the shipment
by e-mail to the following address info@probatur-group.com
If you wish to make a complaint, please contact us in advance at info@probatur-group.com. Please
send the claimed goods (preferably after agreement with us) to Pack4you, s.r.o., Na Pántoch 18, 831
06 Bratislava, we recommend you to send the goods as a parcel by registered mail. Please do not
send the goods to us by cash on delivery. In order to speed up the complaint process, please enclose
a completed complaint protocol in the package - attachment no. 1. We will issue you with a written
confirmation of the claim, which will be sent to you by e-mail. The acknowledgement will state the
period within which we will deal with the claimed defect and which will not be longer than 30 days
from the date of the defect, unless a longer period is justified by an objective reason beyond our
control.
Upon receipt of the claimed goods, we will contact you immediately by e-mail and agree with you on
a quick resolution of the claim.
If we refuse liability for defects, we will notify you in writing of the reasons for the refusal.
When identifying and resolving defects in the claimed goods, we follow the statutory provisions of
the Civil Code (§ 624 and § 625).
Removal of defects. You have the right to choose to remove the by replacing the item or repairing
the item - but you cannot choose a method of removal that is not possible or that would cause
disproportionate costs compared to the other method of removal, taking into account all the
circumstances, in particular the value that the item would have had without the defect, the
seriousness of the defect, and whether the other method of removal would cause you significant
inconvenience. We may refuse to remedy the defect if repair or replacement is not possible or would
involve disproportionate costs having regard to all the circumstances, including those set out in the
previous sentence.
We will repair or replace the item within a reasonable period of time after you have pointed out the
defect, free of charge, at our own expense and without causing serious inconvenience, taking into
account the nature of the item and the purpose for which the buyer has requested the item. In this
case, we shall also bear the cost of taking delivery of the goods.
We will return the repaired item or replacement item to you at our expense in the same or similar
manner as we delivered the defective item, unless we agree otherwise. If you do not take possession
of the item within six months of the date on which you should have taken possession of it, we may
sell the item. We will pay you the proceeds of the sale of the item immediately after the sale, less the
costs we have reasonably incurred in storing and selling it, if you exercise your right to a share of the
proceeds within a reasonable period of time specified in the notice of intended sale of the item. We
may destroy the item at our own expense if we are unable to sell it or if the anticipated proceeds of
sale will not be sufficient to cover both the costs we have incurred in keeping the item and the costs
we would necessarily have to incur to sell it.
Discount or withdrawal. In the event of a complaint, you are entitled to a reasonable discount on the
purchase price or may withdraw from the contract of sale without giving an additional reasonable
period of time, if
- We have not repaired or replaced the item or have done so in breach of these terms,
- we refused to rectify the defect because we refused to accept the complaint by post,
- the item has the same defect despite the repair or replacement of the item,
- the defect is of such a serious as to justify an immediate reduction in the purchase price or
withdrawal from the contract of sale; or
- we have declared or it is apparent from the circumstances that we will not remedy the defect
within a reasonable time or that we will cause you serious inconvenience
The discount on the purchase price must be proportionate to the difference between the value of
the thing sold and the value it would have had if it had been free from defects. You cannot withdraw
from the contract of sale if you have contributed to the defect or if the defect is insignificant. If the
contract concerns the purchase of several things, you can only withdraw from the contract in relation
to the defective thing. In relation to other things, you may only withdraw from the contract if you
cannot reasonably be expected to have an interest in keeping the other things without the defective
thing.
In the event of withdrawal from the contract, we will refund the purchase price to you no later than 14
days from the date of return of the item or upon proof that the buyer has sent the item to the seller,
whichever is earlier. We will refund or discount the purchase price in the same way as you used to
pay the purchase price, unless you expressly agree to a different method of payment, and we will
bear all costs associated with the payment.
FINAL PROVISIONS
These general terms and conditions are an integral part of the purchase contract concluded between
PROBATUR GROUP and its customer and are binding for both parties. The legal relations established
by the purchase contract shall be governed by the provisions of the purchase contract (i.e. the
binding order and order confirmation, or individually agreed terms and conditions), the provisions of
these general terms and conditions and the relevant legislation, in particular Act No. 108/2024 Coll.
on Consumer Protection and Act No. 40/1964 Coll. on the Civil Code. The provisions of the contract
of sale shall prevail over the provisions of these
general terms and conditions and the dispositive provisions of generally binding legal regulations.
Matters not covered by these General Terms and Conditions of Business or the Purchase Contract
shall be governed by the provisions of the relevant legislation.
PROBATUR GROUP reserves the right to unilaterally amend or supplement these general terms and
conditions. Any changes to these general terms and conditions shall come into force on the date of
their publication on the website www.probatur-group.com Legal relations arising from a contract of
sale or any other contract we have concluded with you shall always be governed by the general
terms and conditions in force at the time of the binding order of goods.
These General Terms and Conditions come into force on 01.03.2025.
We wish you a pleasant shopping!